Terms of Service

1. Agreement to these Terms

By creating an account, checking the box to accept these Terms, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You specifically acknowledge and agree, at the time you sign up, that paid subscriptions auto-renew until you cancel, that all fees and credits are non-refundable except where required by law, and that disputes are subject to the arbitration and class-action waiver in Section 13. If you do not agree to all of these Terms, you may not use the Service.

2. The Service

Sluyce is a go-to-market platform that helps teams source prospects, enrich records, monitor buying signals, and automate outreach workflows. We may add, change, or remove features over time. We may also impose usage limits (for example, credits or rate limits) and change them with reasonable notice.

3. Accounts & eligibility

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. You must be at least 18 years old and able to form a binding contract to use the Service. We may require you to verify your email address before you can access the Service.

4. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right, including privacy, data-protection, and anti-spam laws.
• Send unlawful, deceptive, or unsolicited communications, or contact people who have opted out.
• Scrape, resell, or redistribute the Service or attempt to reverse-engineer or circumvent its limits.
• Upload malware, interfere with the Service, or gain unauthorized access to any system or data.
• Create multiple accounts to evade credit limits, billing, verification, or other restrictions.

5. Your data & compliance

You may use Sluyce to collect, enrich, and process information about businesses and individuals (“Customer Data”). You are the controller of Customer Data and are solely responsible for having a lawful basis to collect and use it, for honoring opt-outs and deletion requests, and for complying with applicable laws such as GDPR, CCPA/CPRA, CAN-SPAM, and CASL. We act as a processor of Customer Data on your behalf and process it to provide the Service.

6. Plans, billing & automatic renewal

Paid plans are subscriptions billed monthly in advance. Your subscription automatically renews at the end of each billing period at the then-current price, and your payment method will be charged for each renewal, until you cancel. You can cancel at any time from your account settings or by contacting us; cancellation stops future renewals and takes effect at the end of the current billing period. You will retain access for the remainder of the period you have already paid for, and we do not provide refunds or credits for partial periods, unused time, or downgrades. You authorize us and our payment processor to charge your payment method for all fees due, including subscription renewals and one-time credit purchases. We may change pricing or plan features with notice, effective at your next renewal; your continued use after the change takes effect is your acceptance of the new price.

7. Credits & no refunds

The Service runs on credits, which are consumed as you use sourcing, enrichment, and related features. Each paid plan includes a monthly credit allowance that is allotted per billing period and does not roll over to the next period. You may also purchase one-time credit packs that are added on top of your allowance and do not reset with the billing cycle. Credits have no cash value and are not redeemable for money.

All fees and credits are non-refundable except where required by law. This includes, without limitation, subscription fees (including after cancellation, downgrade, or non-use), one-time credit purchases, and any unused credits. By creating an account and making any purchase, you acknowledge and agree that you are not entitled to a refund for any reason except as required by applicable law, and that charges may appear on your statement under “Sluyce.”

8. Third-party services

The Service integrates with third-party providers (for example, data and email-verification vendors, payment processors, and AI model providers) to deliver results. Your use of those results is subject to these Terms, and we do not guarantee the accuracy, completeness, or deliverability of any data the Service surfaces or generates.

9. Intellectual property

We own the Service and all related software, content, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your Customer Data and grant us the rights needed to operate, secure, and improve the Service.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that generated content or sourced data will be accurate, current, or fit for your intended use.

11. Limitation of liability

To the maximum extent permitted by law, Sluyce will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Sluyce and its officers, directors, employees, affiliates, licensors, and agents from and against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service or any data, results, or output you obtain through it; (b) your collection, enrichment, storage, distribution, or other use of Customer Data, or any communications, outreach, or messages you send using or based on the Service; (c) your violation of these Terms or applicable law; or (d) alleged infringement, misappropriation, defamation, privacy violation, or other violation of third-party rights resulting from content, data, or output you process, send, or use.

13. Dispute resolution; arbitration; class-action waiver

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration on an individual basis, not in court, except where prohibited by law. You waive the right to a jury trial and the right to participate in a class action, collective action, or representative proceeding to the maximum extent permitted by law. Either party may still bring an individual claim in a small-claims court for disputes within that court’s jurisdiction. If any portion of this Section is found unenforceable, the remainder will remain in effect.

14. Governing law

These Terms are governed by the laws of the State of Texas and the laws of the United States of America, without regard to conflict-of-laws rules. Subject to the arbitration provision in Section 13, the state and federal courts located in Texas will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction and venue there.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that creates legal or security risk for us or others. On termination, your right to use the Service ends, no refunds are due, and we may delete Customer Data after a reasonable period. Sections that by their nature should survive termination (including Sections 7, 9–14) will survive.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Email us at legal@sluyce.com.